Frequently Asked Questions
Everything you need to know about shopping with Princess Polly.
How long does shipping take?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days. Please note that processing times may vary during peak sale periods.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition with tags attached. Please note that final sale items and certain hygiene-related products cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna, allowing you to shop now and pay later.
How do I find the right size?
Every product page includes a detailed size guide and 'Fit Notes' to help you choose. If you are between sizes, we generally recommend sizing up for a more comfortable fit.